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Car Claims Check is a trading name of Consumer Reclaim Ltd, a claims management company authorised and regulated by the Financial Conduct Authority (FRN 835212). You do not need to use a claims management company: you can complain to your lender, and then to the Financial Ombudsman Service, yourself for free.

Get in touch

Please contact us in writing, by email or post, so that there is a record of what was said and when.

Email us at

Tell us your name and, if you have one, your claim reference, so we can find your details. Please do not email copies of bank cards or passwords.

If you would rather write, our trading address is: Consumer Reclaim Ltd (Car Claims Check), Station House, Stamford New Road, Altrincham, WA14 1EP.

Email us

How we can help

Questions before you start

Our FAQs answer the questions people ask most, and our guide to car finance claims explains which agreements the FCA’s scheme covers. If you still have a question, email us.

Cancelling

You can cancel within 14 days of signing, without giving a reason and at no cost. Email us, or write to the address above, saying that you want to cancel. If the agreement ends after 14 days, because you end it or because information Consumer Reclaim needs from you is not provided, the work already done is charged at up to £75 an hour plus VAT (£90 including VAT); our Terms of Business explain this.

Complaints about our service

If you are unhappy with anything we have done, our complaints page explains how to tell us, how long we have to reply, and how to take it to the Financial Ombudsman Service if you are not satisfied.

Your personal data

To ask for a copy of your data, or for us to correct or delete it, email us. Our Privacy Policy sets out your rights.